Providing the superior service, products and support consumers need to maintain and improve their homes, Lowe’s is a customer experience-driven home improvement retailer. We have more than 60 big box stores across the country, each carrying thousands of products from trusted, trusted brands. From hardware and appliances to seasonal products and decoration, we have everything you need to turn your renovation projects into reality.
ECO product program
Deployed in all of our participating corporate and affiliate stores of the Lowe’s, RONA and Réno-Dépôt brands, our ECO product program is designed to help Canadians reduce the environmental footprint of their renovation and construction projects. We have selected thousands of products using the most recognized lifecycle approach and environmental certifications and have clearly marked them with the ECO seal – both in store and on the web. We are determined to continue growing our ECO range over the next few years.
Wood products procurement policy
To preserve our forests, we are committed to offering wood products from sustainable forestry practices. In 2018, nearly 75% of the treated lumber, lumber and structural wood panels sold through Lowe’s Canada brands came from an FSC, SFI or PEFC certified forest. Our goal is simple: that by 2020, all the products we sell containing wood from regions at risk will be FSC certified, and that by 2025, all of the products containing wood that we offer come from a responsible source.
In the same vein, all the paper we use in our offices and to produce the flyers for our brands is FSC, SFI or PEFC certified.
Code of conduct for our suppliers
Providing consumers with products made in ethical and safe conditions is a priority for us. We do this by relying on our policies on human rights, and metals from conflict zones, as well as our Supplier Code of Conduct, which sets out the requirements that all suppliers we do business with. comply. Numerous audits are also carried out each year to confirm that the practices of our business partners meet the highest standards of ethical conduct.
The safety of our customers and their families is at the heart of our business decisions, which is why we work to offer them products that are safer for their health and for the environment. To this end, we act proactively and continuously collaborate with our suppliers to find innovative products and solutions that are always more responsible for your homes. We have also adopted a chemicals policy under which we are taking strategic action to ensure more responsible management of chemicals.
Partnerships for energy conservation
To help consumers reduce their energy consumption, we are partners in several provincial programs aimed at promoting energy-efficient solutions:
British Columbia: BC Hydro
Manitoba: Efficiency Manitoba
Ontario: Energy Savings Rebate Program
Quebec: Hydro-Quebec and Énergir